At juan265, your personal data is treated with the same care we put into every part of the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have as a registered user. We believe in full transparency — no vague language, no hidden data practices.
Six core principles that guide how juan265 handles your personal information.
juan265 only collects the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake — every data point we hold has a clear, documented purpose tied to your use of the Platform.
All data transmitted between your device and the juan265 Platform is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text. Data at rest is stored using AES-256 encryption on secured servers.
juan265 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is shared only with service providers who are contractually bound to process it solely on our behalf, and with regulatory authorities as required by Philippine law.
juan265 processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC). Filipino players have specific rights under this law, all of which are fully honored by juan265.
You have the right to access, correct, delete, and port your personal data held by juan265. You may also object to certain types of processing and withdraw consent where processing is consent-based. All rights requests are handled within the timeframes prescribed by the Data Privacy Act.
juan265 does not hold your data indefinitely. Retention periods are defined for each category of personal data based on legal requirements, regulatory obligations, and operational necessity. When data is no longer needed, it is securely deleted or anonymized in accordance with our data retention schedule.
This Privacy Policy ("Policy") describes how juan265 ("juan265," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "User") who access or use the juan265 online gaming platform available at juan265.net and any associated subdomains or mobile interfaces (collectively, the "Platform").
juan265 is committed to protecting the privacy and personal data of all its users, particularly Filipino players whose data is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC).
By registering an account on the juan265 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of the Philippine Data Privacy Act of 2012, juan265 acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means juan265 determines the purposes and means of processing your personal data.
Where juan265 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud infrastructure providers — those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements that restrict their use of your data to the specific services they provide to juan265.
juan265 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with applicable data protection law. Contact details for the DPO are provided in Section 14 of this Policy.
juan265 collects the following categories of personal data, depending on how you interact with the Platform:
juan265 collects personal data through the following channels:
Under the Philippine Data Privacy Act of 2012, juan265 processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (your use of the Platform) |
| Identity verification (KYC) | Legal obligation (PAGCOR regulations, AMLA) |
| Payment processing | Performance of contract |
| Fraud prevention and security | Legitimate interest of juan265 |
| Responsible gaming monitoring | Legal obligation (PAGCOR responsible gaming rules) |
| Marketing communications | Consent (you may withdraw at any time) |
| Analytics and platform improvement | Legitimate interest of juan265 |
| Regulatory reporting | Legal obligation |
juan265 uses the personal data it collects for the following specific purposes:
juan265 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new processing activity.
juan265 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
juan265 engages trusted third-party service providers to assist in operating the Platform. These include payment processors (GCash, Maya, BPI, BDO, and other Philippine banks), identity verification and KYC providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and cybersecurity services. All service providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing the contracted service to juan265.
juan265 may be required to disclose your personal data to Philippine government authorities, including PAGCOR, the AMLC, the National Privacy Commission, the Bureau of Internal Revenue (BIR), or law enforcement agencies, where required by applicable law, court order, or regulatory directive. juan265 will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of juan265's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
juan265 may share your data with third parties in other circumstances where you have given your explicit prior consent to such sharing.
juan265 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no consent is required as they are essential to the service you have requested.
juan265 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, juan265 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected users without undue delay, in accordance with the Data Privacy Act of 2012 and NPC Circular 16-03.
While juan265 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying juan265 immediately if you suspect unauthorized access to your account.
juan265 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR licensing requirements |
| Identity verification documents | 5 years after account closure | Anti-Money Laundering Act (AMLA) |
| Transaction records | 5 years from transaction date | AMLA and BIR requirements |
| Gaming activity logs | 3 years from date of activity | PAGCOR audit requirements |
| Customer support records | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | NPC compliance |
| Technical/device logs | 12 months from collection | Security and fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by juan265. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
Request a copy of the personal data juan265 holds about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete personal data. You may also update most account details directly through your account settings.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Withdraw consent for processing activities based on consent (e.g., marketing communications) at any time, without affecting the lawfulness of prior processing.
File a complaint with the National Privacy Commission (NPC) if you believe juan265 has processed your personal data in violation of the Data Privacy Act.
Request restriction of processing in certain circumstances, such as while the accuracy of your data is being contested or while an objection is being assessed.
juan265 will respond to all rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
juan265 will not charge a fee for processing rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.
The juan265 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. juan265 does not knowingly collect personal data from individuals under the age of 21.
If juan265 discovers or is notified that personal data has been collected from a person under the age of 21, it will immediately suspend the associated account, delete the personal data in question, and take appropriate steps to prevent recurrence. If you believe that a minor has registered an account on the Platform, please contact our support team immediately.
Parents and guardians are encouraged to use parental control software and to monitor their children's online activity to prevent underage access to online gaming platforms.
juan265 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this document.
Where changes are material — meaning they significantly affect your rights or how your data is processed — juan265 will provide advance notice to registered users via email or an in-platform notification at least 14 days before the changes take effect. For non-material changes (such as clarifications or formatting updates), the revised Policy will be posted on this page without prior notice.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may request closure of your account before the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by juan265, please contact our Data Protection Officer (DPO):
Data Protection Officer — juan265
Email: [email protected]
General Support: [email protected]
Please include your registered account username, a clear description of your request or concern, and any relevant reference numbers in all correspondence. Our DPO aims to acknowledge all privacy-related inquiries within 5 business days and to provide a substantive response within 30 calendar days.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.
This Privacy Policy was last reviewed and updated in May 2026. juan265 recommends that users review this page periodically to stay informed of any updates to our data practices.
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